Emails #
The Emails section under Notifications lets you manage all automated email templates sent during the booking lifecycle.
Navigate to Radius Booking → Configuration → Notifications → Emails.
Templates are organized into three tabs: Customer Emails, Employee Emails, and Admin Emails.
1. Customer Emails #
The Customer Emails tab lists all automated emails sent to customers at key booking events. There are 4 templates available by default.
Email Templates List #
Each template row shows the following columns:
- Template Name: The name and subject preview of the email template.
- Event Status: The booking event that triggers the email. Shown as a color-coded badge: Confirmed (blue), Cancelled (red), Pending (orange), Completed (green).
- Type: The recipient type (e.g., Customer).
- Status: Whether the template is currently Active (green dot) or disabled.
- Edit: Click the edit icon to open and customize the email template.
- Toggle: Use the toggle switch to quickly enable or disable the template without opening it.
Editing an Email Template #
Click the edit icon on any template row to open the full template editor. The editor is divided into three panels.
Template Information
Displays a read-only summary of the template’s configuration and an enable/disable toggle.
- Enable Template: Toggle on to activate this email template. Toggle off to stop sending this email without deleting the template.
Email Content
Customize the full content of the email sent to the customer.
- Subject Line: The email subject displayed in the customer’s inbox. Supports dynamic variables (e.g., Appointment Confirmed – {service_name}).
- Email Heading: The prominent heading shown at the top of the email body (e.g., ‘Your Appointment is Confirmed!’).
- Main Content: The main body text of the email. Use dynamic variables to personalize the message
- Footer Text: Additional information displayed at the bottom of the email (e.g., ‘Please arrive 10 minutes early. If you need to reschedule or cancel, click the button below.’).
- Call-to-Action Button: Add an optional button with custom text and a URL (e.g., ‘Manage Booking’ linking to the My Bookings page).
Live Preview
A real-time preview panel on the right shows exactly how the email will appear to customers using sample data. Use the desktop/mobile toggle icons to switch between device views.
Available Variables
Use these dynamic placeholders anywhere in your email content. They are automatically replaced with real booking data when the email is sent:
{customer_name} – Customer name
{customer_email} – Customer email
{customer_phone} – Customer phone
{service_name} – Service name
{staff_name} – Staff member name
{booking_id} – Booking ID
{booking_date} – Booking date
{time} – Appointment time
{duration} – Duration
{location} – Location
{price} – Price
{status} – Booking status
Click Update to save your template changes, or Cancel to discard them. The Live Preview updates in real time as you type.
2. Employee Emails #
The Employee Emails tab lists all automated emails sent to staff members when booking events occur. There are 3 templates available by default. Click the Employee Emails tab to view and manage them.
Email Templates List #
Each template row shows the following columns:
- Template Name: The name and subject preview of the email template.
- Event Status: The booking event that triggers the email. Shown as a color-coded badge: Confirmed (blue), Cancelled (red), Pending (orange), Completed (green).
- Type: The recipient type (e.g.,Employee).
- Status: Whether the template is currently Active (green dot) or disabled.
- Edit: Click the edit icon to open and customize the email template.
- Toggle: Use the toggle switch to quickly enable or disable the template without opening it.
Editing an Employee Email Template #
Click the edit icon on any employee template row to open the template editor. The editor works identically to the Customer Email editor and contains the same three panels:
Template Information
- Template: The internal name of the template (e.g., Appointment Confirmed – Employee).
- Recipient: Shows Employee as the recipient type.
- Event: The system trigger event (e.g., Radius Booking Appointment Status Confirmed).
- Enable Template: Toggle on to activate this email. Toggle off to disable without deleting.
Email Content
- Subject Line: The email subject shown in the staff member’s inbox.
- Email Heading: The heading shown at the top of the email body (e.g., ‘Appointment Confirmed’).
- Main Content: The body of the email directed at the staff member.
- Footer Text: Additional instructions at the bottom (e.g., ‘Please prepare for this appointment and contact the customer if needed.’).
- Call-to-Action Button: Optional button with custom text and URL.
Live Preview
Displays a real-time email preview using sample data. Toggle between desktop and mobile views using the icons in the top right of the preview panel.
3. Admin Emails #
The Admin Emails tab lists automated emails sent to the site administrator when key booking events occur. There is 1 template available by default. Click the Admin Emails tab to view and manage it.
Email Templates List #
Each template row shows the following columns:
- Template Name: The name and subject preview of the email template.
- Event Status: The booking event that triggers the email. Shown as a color-coded badge: Confirmed (blue), Cancelled (red), Pending (orange), Completed (green).
- Type: The recipient type (e.g.,Admin).
- Status: Whether the template is currently Active (green dot) or disabled.
- Edit: Click the edit icon to open and customize the email template.
- Toggle: Use the toggle switch to quickly enable or disable the template without opening it.
Editing the Admin Email Template #
Click the edit icon on the admin template row to open the template editor. The editor follows the same structure as Customer and Employee email editors:
Template Information
- Template: The internal name of the template (e.g., New Appointment – Admin).
- Recipient: Shows Admin as the recipient type.
- Event: The system triggers the event that sends this email.
- Enable Template: Toggle on to activate this email notification. Toggle off to stop admin notifications without deleting the template.
Email Content
- Subject Line: The subject shown in the admin’s inbox. Supports dynamic variables.
- Email Heading: The prominent heading at the top of the email body.
- Main Content: The body text of the email. You can use variables to include booking details.
- Footer Text: Additional information or instructions shown at the bottom of the email.
- Call-to-Action Button: Optional button with custom label and URL — useful for linking directly to the Appointments dashboard.
Live Preview
Displays a real-time preview of the email using sample data. Toggle between desktop and mobile views using the icons in the top right of the preview panel.
Info: Admin emails support all the same dynamic variables as customer and employee emails. Use {customer_name}, {service_name}, {booking_date}, {time}, {staff_name}, and others to include full booking details in every admin notification.
Click Update to save your changes, or Cancel to discard them. Keep the admin email template active so you are always notified of new bookings.
